Refund policy

At Epicshots Fashion, we take great care to ensure that every piece of imitation jewelry is checked for quality before shipping. Since our products are delicate and considered fashion jewelry (imitation), we have a limited return and refund policy as outlined below:

Eligibility for Returns and Replacements

  • Returns are only accepted if you have received the wrong item (different from what you ordered).
  • The item must be returned to us in its original condition, unworn or unused, with its tags and packaging intact.
  • The buyer is responsible for shipping the item back to us to initiate an exchange or refund process.
  • Damaged items due to wear, mishandling, or transit cannot be accepted, as imitation jewellery is delicate and damage cannot be covered.

Cancellation Policy

At Epicshots Fashion, we value our customers and aim to provide a hassle-free shopping experience. If you need to cancel your order, please review our cancellation terms:

  • Orders can be cancelled anytime before they are shipped.
  • Once an order has been shipped, it cannot be cancelled.
  • If payment has been made and the cancellation is accepted, the refund will be processed within 7–15 working days to the original payment method.
  • To request a cancellation, please contact our customer support team with your order details before shipment.

We encourage customers to review their order carefully before confirming payment to avoid inconvenience.

Replacement Policy

  • If you have received the wrong item, we will initiate a replacement once we receive the returned product in original condition.
  • In case the exact product is not available in stock, a refund will be initiated instead.

Refund Policy

  • Refunds are only applicable if the wrong product was sent and a replacement is not available.
  • Refunds will be processed to your original payment method within 10–15 business days after the returned item has been inspected and approved. Processing time may vary depending on your bank or payment provider.

Important Notes

  • No returns or refunds will be accepted if the correct item has been sent.
  • Returns without prior approval from our customer support team will not be accepted.
  • Sale items, gift cards, and personalized/custom orders are non-refundable and non-exchangeable.

How to Initiate a Return/Exchange

To request a return or replacement:

  • Email us at connect@epicshots.fashion within 7 days of receiving your order.
  • Provide your order number, product details, and a clear image of the item received.
  • Our team will guide you through the return process and provide the return address details.

Contact Us

For any questions about returns, replacements, or refunds, please contact us at:
Email: connect@epicshots.fashion
Address: SCO 8D-9D, 2nd Floor, Lifestyle Square, Sector 116, Kharar-Landran National Highway 205A, Mohali, Punjab, India – 140307